CSR - Policies

CSR - Mission Statement

 

Bond Interiors aims to conduct its business by being a responsible corporate citizen within the frame work of the law and using responsible practices in the interest of the environment, society, its employees and stakeholders.

 

We define Corporate Social Responsibility as follows:

• Managing business in a socially responsible and ethical manner;

• Caring for the environment and the safety and well-being of people;

• Supporting human values; and

• Engaging, learning from, respecting and supporting the communities and cultures with which we work.

 

In alignment with our Mission Statement, Bond Interiors will ensure that matters of Corporate Social Responsibility are considered and supported in our operations and administrative matters and are consistent with our stakeholders’ best interests.

This Policy is built on the following areas that reflect existing and emerging standards of Corporate Social Responsibility:

 

Business Ethics and Transparency

 

Bond Interiors is committed to maintaining the highest standards of integrity and corporate governance practices in order to maintain excellence in its daily operations, and to promote confidence in our governance systems.

Bond Interiors will conduct its business in an open, honest, and ethical manner.

Bond Interiors recognizes the importance of protecting all of our human, financial, physical, informational, social, environmental, and reputational assets.

Bond Interiors will advise our partners, contractors, and suppliers of our Corporate Social Responsibility Policy, and will work with them to achieve consistency with this policy.

Bond Interiors is committed to measuring, auditing and publicly reporting performance on its Corporate Social Responsibility programs.

 

Environment, Health & Safety

 

Bond Interiors is committed to protecting the health and safety of all individuals affected by our activities, including our employees, suppliers, clients and the community. Bond Interiors will provide a safe and healthy working environment, and will not compromise the health and safety of any individual. Our goal is to have no accidents and mitigate impacts on the environment by working with our stakeholders, partners and others to promote responsible environmental practices and continuous improvement.

 

Bond Interiors is committed to environmental protection and stewardship.

 

Bond Interiors recognizes that pollution prevention, biodiversity and resource conservation are key to a sustainable environment, and will effectively integrate these concepts into our business decision-making.

 

All employees are responsible and accountable for contributing to a safe working environment, for fostering safe working attitudes, and for operating in an environmentally responsible manner.

 

Stakeholder Relations

 

Bond Interiors will engage stakeholders clearly, honestly, and respectfully.

Bond Interiors is committed to timely and meaningful dialogue with all stakeholders, including shareholders, clients, employees, the community and the authorities.

 

 

Employee Relations  

 

 

Bond Interiors will ensure that employees are treated fairly and with dignity and consideration for their goals and aspirations and that diversity in the workplace is embraced.

Bond Interiors will apply fair labour practices, while respecting the laws of the country and the community.

Bond Interiors is committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment.

 

Human Values

 

Bond Interiors will always strive to build trust, deliver mutual advantage and demonstrate respect for human dignity and rights in all relationships it enters into, including respect for cultures, customs and values of individuals and groups. We will not tolerate human rights abuses, and will not engage or be complicit in any activity that solicits or encourages such practices.

 

Community Investment

Bond Interiors stresses collaborative, consultative, and partnership approaches in our community investment programs.

Bond Interiors will integrate Community Investment considerations into decision-making and business practices, and will assist in developing mutually beneficial relationships with charitable and self-help communities.

Bond Interiors will strive to provide employment and economic opportunities in the communities where we operate.

 

CSR - Vision Statement

 

Our vision for the business of Bond Interiors is to become a global interior fit out Company by the year 2020. As we move towards this objective we understand that doing what we do has an impact that goes beyond our direct customers. It has an impact on the people who work for and with us, on the planet as a whole and on the communities of which we are part.

 

CSR is a universal factor which affects all areas and business units, from decision-making to ways of working, to form part of the organisational culture. The Bond Interiors CSR Policy is our strategic roadmap to reach our business objectives for 2020 ensuing implementation of our activities under the following guidelines.

 

Minimising environmental impact

Guaranteeing transparency for the stakeholders of the Company

Assuring the motivation and involvement of our human resources in constant improvement in the company

Maintaining a close relationship with customers and assuring their satisfaction

Extending the CSR commitment to suppliers and subcontractors

Getting involved in the community and in the social fabric

Establishing systematic channels for dialogue with all partners and stakeholders

Guaranteeing supervision and monitoring of the implementation of the Strategic CSR Plan

 

 


 

 

General Policies for Community Activity 

 

Preamble

Bond Interiors considers Community Enterprise beyond philanthropy and the basis for Corporate Citizenship. It is intended to proceed on the basis of mutual advantage, thereby broadening its appeal and scope. This enterprise is symbiotic as partners are seen as sources of valuable assets, knowledge and expertise, rather than recipients of patronage or charity.


Policy

Bond Interiors will utilize its various resources (employees, products, capital, information, etc.) to implement proactive community activities that contribute to the betterment of society in the areas of (1) education, (2) sports and health (3) environmental conservation, and (4) social welfare and local community and service activities. These should be aligned with local governmental initiatives as well as promoting our corporate stewardship in the field. Emphasis must also be placed to assist people and children with special needs. This will be staggered each year to be accommodated in the annual marketing budget. Selection of programs will be done transparently and without bias or potential pecuniary benefit.

1. Education

a. Career Fair Participation

b. Internships

c. Lectures in local interior design colleges.

d. Support for creative and learning activities.

 

2. Sports and Health

a. Blood donation camps by staff and employees

b. Contributions to charitable organisations to promote the activity

c. Annual Games and Tournaments for employees.

 

3. Environmental conservation

a. Taking part in Municipal cleanup operations

b. Giving lectures at our labor camps on the importance of the subject

c. Publicizing the benefits through our website, social media and newsletter

 

4.  Social welfare and local community and service activities.

a. Contributions to charitable institutions and causes

b. Training/ employment of physically challenged persons

c. Creating awareness of such societies and challenges where assistance is required through our media.

d. Membership in local Professional bodies

e. Empowered employees to undertake voluntary training in social, safety, health and environment related issues to sections of society where this knowledge is found wanting.

 

Strategy

The annual CSR Community activity list and budget will be created along with the marketing plan by the end of each year. Departments and personnel will be designated and activities will be spread through the calendar year. This will be monitored and reported by the person in charge of community impacts in the CSR committee of the Company.

 

There will be a process to identify and choose institutions and projects to support. This will be carried in a fair and impartial manner, with undue consideration to race, or position. Wherever possible, along term approach to an institution will be taken up is they so desire it.

 

A team comprising from management, marketing and HR will evaluate proposals that are put forward or chosen. Preference will be given to projects that will be carried on year after year, with the purpose of monitoring benefit and impact.

 

Target 

To undertake two activities annually from each heading above, preferably those that have an ongoing program.

 

Policy Review 

This policy will be reviewed annually by the General Manager and the concerned team members. 

 

 


 

 

Environmental Policy

 

Policy Statement

The Bond Interiors understands the importance of managing effective significant Environmental impacts and continually improving environmental performance with compliance with the local Environmental legislation as a minimum level of performance. The Company is therefore committed to minimizing waste production as far as reasonably possible by employing Reduction, Re-use, and Recycling techniques at every stage of its operations. The Company is committed in managing the environmental impacts such as transport, recycling of packaging materials, effective use of water and energy, minimising use of solvents and lead based paints, use of biodegradable chemicals, use of timber of wood products from sustainable forests, minimising noise levels to its minimum and phasing out of ozone depleting substances.

 

Our Aim is to:   

· To minimize waste production throughout the Operations

· To operate within full compliance of Environmental Laws and Legislations.

 

Our Objective is to: 

· Identify areas of waste production throughout the Group

· Recommend and encourage in using environment friendly certified products by clients and suppliers

· Educate and train employees in environmental issues and effects of their activities

· Monitor progress and reviewing environmental performance against targets and Objectives on regular basis.

· Assist customers to use products and services in an environmentally sensitive way.

· Participate in discussions about environmental issues.

 

Policy Review 

This policy is reviewed annually by the General Manager and was last reviewed in November 2014.

 

 


 

 

HSE Policy

 

Our long-term success depends on our ability to continuously improve our services while protecting our people and the environment in which we work.

 

It is our policy to:

Provide and ensure a safe working environment, conditions and equipment, coupled with training that will provide our employees with the knowledge and information necessary to safely carry out their assigned duties and thus preventing injury and ill health;

Ensure that our services are performed in such a way as to protect the environment and where possible, assist customers to do the same on continual basis;

Meet or exceed our customers’ expectations, the first time and every time, through the application of proven safety and environmental principles at all levels of our service and its delivery process, and following sector regulatory and other requirements to operate.

HSE related statistics are communicated internally and externally as per the Management approval and only through the management representative.

 

We are committed to:

Protect, prevent or mitigate the health and safety of our employees, customers and third parties;

Protecting our environment and that of the communities where we work and live;

Continually identify and evaluate all HSE hazards or aspects and reduce associated risks and mitigate them.

We will strive to minimize releases to the air, land, or water through use of cleaner technologies and the safer use of chemicals. We will minimize the amount and toxicity of waste generated and will ensure the safe treatment and disposal of waste.

We will manage scarce resources, such as water, energy, land, and forests in an environmentally sensitive manner.

Bond is always committed to maintain a sustainable relationship with external parties such as stakeholders, clients and government departments to tackle environmental challenges.

 

 


 

Policy on Sales & Marketing

 

Preamble

Bond Interiors’ corporate culture is based on Leadership, Integrity and Innovation. The Sales and Marketing department works under the Business Development Division. It is tasked with promoting the Company and its products/ services, targeting focused sectors and helping to achieve a pre-determined market share and volume of sales while keeping paramount the values the Company. 

Policy

Bond Interiors will utilize its resources to implement a proactive sales & marketing plan that will is intended to achieve optimum sales performance in the manner prescribed below.

1. The focus of marketing will be to highlight of 28 years of steady growth with focus on quality and service of work in the six interior fit out sectors of hospitality &, healthcare, retail, corporates & banks and F&B outlets. Marketing will also highlight the innovative and environment friendly design and fit out methods that we practice and advocate to encourage conservation for a better tomorrow.

2. An annual marketing plan and budget will be prepared every year and be approved by December 15 of the year for action in the subsequent year. Any deviation in the budget has to be authorized by the Managing Director.

3. The Company will adhere to accurate representation of information, adhere to all applicable laws and regulations, avoid misleading advertising and disclose all substantial risks associated with product or service usage.

4. The Company will conduct its sales and marketing operations in an ethical and open manner and which causes no harm to individuals, other companies or the environment.

5. The aim of the Company is to build long term relationships with clients and provide products and services relevant to a client’s needs.

6. The Company will not engage in any deceptive, false, unethical or unlawful client acquisition practice. We will ensure that no statements, promises, testimonials are made that are likely to mislead clients and that there will be no pecuniary impropriety involved.

7. Detailed attention is to be given to obtaining customer feedback and it should be redressed in depth at all levels of the organisation.

8. Information collected from customers and suppliers should be confidential and information obtained from internet sources should be acknowledged and documented.

9. In marketing communication any conflict of interest with external parties should be strictly avoided.

10. Marketing and sales effort will be targeted to individuals and organisations that are reasonably likely to have an interest in our products and services; and to immediately remove from our marketing effort any individual or organisation requesting us to do so.

11. We will provide clear literature, brochures, drawings and other written materials as appropriate. And comply with all relevant sales licenses and laws.

12. We will maintain a close relationship with customers and assure their satisfaction, and if not, address the concerns they have, if genuine.

 

 

Strategy

Marketing functions under the Business Development department. The annual marketing plan (1) is a strategy document that outlines the yearly activities, budgets and responsibilities with monthly indicators. The activities are planned through the year and in a flexible manner. Sales procedures are contained in the BD master plan (2), yet another strategy document for the department. This being the basis, the implementation and progress is reviewed on a weekly basis at the BD meetings.

 

 

Objectives

1. Achieve targeted sales.

2. Promote and sustain client satisfaction

3. Maintain and monitor systems in business development

3. Follow systems and procedure that promote and uphold the values of the Company.

4. Enhance brand image.

 

 


 

 

Client Service Charter 

 

1. About the Client Service Charter

The purpose of this document is to provide a statement of what our clients can expect by way of services provided by Bond Interiors. It sets out the expectations of Bond in relation to its own performance and how we hope to fulfil the expectations of the clients and the community.

 

2. Managing Director’s message

The saga of Bond’s success is a testimony to the excellent relationships we have built with our clients over the past three decades. It has been accomplished with trust, value and performance which, we believe, are the cornerstones of good business relations. We, at Bond Interiors, realise that responsible business is all about delivering precisely what has been contracted with a client. This is possible when there is are set principles of interaction, be it in meetings, communications, contracting and implementation.

 

It is our endeavor to present an open and transparent approach for our esteemed clients in their dealings with our Company. This service charter comes as part of Bond Interiors’ continual efforts to improve the products and services provided to our clients, with consistency and high standards, and to ensure improved delivery in our range of services.

 

Saad Moaswes

Managing director

 

3. Our service standards

A. What you can expect from us

• We will deal with you in a friendly, courteous and professional manner.

• We will deliver our services as contracted, ethically and with integrity

• We ensure availability and suitability of the facilities required to provide the contracted services

• We will provide services according to approved procedures and commitments.

• We will build positive relationships.

• We will treat your information confidentially.

• We respond to your enquiries and complaints in an accurate and timely manner.

• We will recognise and respect your individual and Company’s rights and needs

• We will work in partnership with you to achieve optimum results

• We will acknowledge and respond to your request for service and after service

• We are committed to rectifying a problem, should there be any.

• We will refer you to appropriate entities if the matter is not within our ambit

• We will keep you informed of project activity and progress throughout the period of the contract

B. Dealing with enquiries and compliments

• You can lodge your enquiry or compliment through our call desk number provided on our communications - +971 6 5343222 Ext. 207

• We aim to acknowledge your written communication within 2 working days.

• If we cannot fully provide an answer to your query within that specified time, we will provide you an interim response and advise you as to when a final response can be expected.

C. Dealing with complaints and grievances

• If you are unhappy with the service you have received or if you feel that we have not met the standards in this charter, then:

• You can lodge your complaint to our email: info@bondinteriors.com

• We will respond promptly and seriously to all complaints received.

• We aim to investigate your complaint, provide you with the proposed action to solve it, and seek your feedback about the proposed action and advise you as to when a final response can be expected


E. If you visit us, we will:

• Be friendly, courteous, and professional at all times.

• Provide you with information and directions.

• Provide knowledgeable staff to assist you.

• Be available between 08.00 a.m. and 5:00 p.m. each working day (Sunday – Thursday).

 

F.  What we expect from you

• Treat our employees fairly and with courtesy.

• Be candid and open with us.

• Quote your reference number, or job reference number, when contacting us.

• Update your contact details whenever there are changes to maintain accurate records.

• Provide your feedback both positive and negative to improve our service through complaints, compliments and suggestions.

• Attend scheduled meetings, especially those related to your feedback.

• Abide by any requirements and other obligations you are to meet to be eligible for sought services.

 

 


 

 

Corporate Culture 

 

From the Office of the Managing Director

 

For nearly three decades, we at Bond Interiors have been successfully providing a full range of planning and turnkey fit-out services to the interior contracting industry. Our steady growth throughout these years can be attributed to our primary principle of commitment to quality along with our strengths of corporate office facilities, strategic planning, interior project management and superior workmanship. Our ability to overcome project challenges without compromising on quality, serves as a testament to our commitment.

 

For every project, we ensure accuracy and efficiency by stressing on detailed initial project planning, thorough co-ordination, value engineering, intensive design principal involvement and project management. Our self-evaluation is another essential factor of our development therefore research to embrace new technologies, design ideas and construction methods is an ongoing process at Bond.

 

Our key to the future is our workforce wherein we have continuously sought the most inspired and talented professionals to represent Bond. As we move ahead, we hope to continue to create a collaborative environment where technical knowledge supported by strategic principles and environmental stewardship will combine to achieve a collective brilliance. We believe that this collective endeavor will power our projects to stay as lasting testimonies of our success.

 

I once again stress on the commitment we aim to achieve:

Bond Interiors is dedicated to:

1. Accountability, transparency, ethical behavior, respect for stakeholders’ interests.

2. Practice of impartial employment policies while maintaining equitable distribution, open communication, fair remuneration and safe working standards while providing employees opportunities for growth.

3. Contributing to the local and regional community needs and development.

4. Take responsible steps to protect the environment, reduce waste and emissions, manage energy and water consumption optimally.

 

Saad Moaswes

Managing Director